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What happens to my question scores when someone skips answering a question?

Last Updated: Sep 27, 2016 10:24AM EST

Generally, your homeowners will answer the 0-4 scale with a number to give you a valid score. However, in the event that they feel the question does not pertain to their project, or they aren’t comfortable answering a specific question, they have the option to select “N/A” as an answer.

Your reporting only takes into account 0-4 responses from your surveys, rather than the average weight of all answers, including unanswered questions. N/A, or skipped questions, are left out of your percentages completely and do not affect the overall survey score, or the overall question rating. 

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