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How does the GQI (GuildQuality Index) work?

Last Updated: Sep 27, 2016 10:18AM EST
Your Scorecard report offers you a variety of ways to monitor trends in your performance.

The GQI presents the percentage of your answers that are “4” minus the percentage that are “0,” “1,” or “2.”  In this calculation any responses that are a “3” are considered neutral and excluded.

From a trend reporting perspective, using the GQI rather than a “Percentage of answers that were 4 (Strongly Agree)” accentuates your changes over time, just as using a “Percentage of answers that were 4″ accentuates your changes in performance relative to using a “Percentage of answers that were 3 or 4.”

The GQI segments your customers based on those who are your raving fans versus those who aren’t as enthusiastic.

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