Support Center

How does the survey process work?

Last Updated: Jan 19, 2017 11:17AM EST

Developing a quality relationship with your customers and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home services contractors understand and respect the influence their customers have on the long-term success of their business. With the help of social media and online review sites, a customer’s experience with your company can go viral. Now more than ever, it’s important to be proactive with your customers and evaluate whether they had a poor experience or love your company.
 

Determining whether your clients are truly satisfied with your work isn’t easy. In order to get an unbiased assessment of your performance, it’s critical to remove yourself from the equation and invite a third-party to gather customer feedback on your behalf. Surveying your customers through GuildQuality can help you to better understand your company’s strengths and weaknesses and improve your overall delivery of quality.

 

Surveying Process
 

GuildQuality uses a proven, multi-touch survey process to gather feedback from homeowners. On your behalf, we reach out to your customers by email, phone and direct mail. Our surveying team averages three attempts per survey completion. Please note: It can take up to 30 days for all attempts to be made (if needed) dependent on weekends/holidays.
 

Full Process

Telephone Only

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In an effort to make surveying your customers simple, you can provide your customer’s contact information and project details to GuildQuality through the following options:

 

Upload Customer Files Through Your GuildQuality Account
 

Compile your customer contact information and project details in our upload form, or export your customer contact information and project details from your CRM system into an Excel file. Visit the Add Customers section of your account and click Upload Customer File to load your list of customers for surveying.
 

 

Add Customers Individually Through Your GuildQuality Account
 

If you do not have a CRM system and you complete a smaller number of projects, adding customers individually through your GuildQuality account might be your preferable method for submitting contact information and project details.
 

Visit the Add Customers section of your account to begin inputting information. A project consists of a customer name, project address and at least one survey. Fill in the fields to add your new project. When you are done filling in the fields, click on the button labeled Save Customer. You will then be able to fill in additional information about the project, including contact information for your client, on page 2.
 

 

Leave Customer Contact Information Over a Dedicated, Secure Voicemail
 

We understand your time is valuable so in an attempt to make the most out of your time, we now offer the option to submit your customer contact information over the phone. This way you can send your data in while you're on the go! Please feel free to call in at 404.751.4808 and give us your customer's information, including name (spelled out), mailing address, phone number, email address (spelled out), and project completion date. A member of our Success team will transcribe the information and have a survey sent on your behalf.
 

 

Email Your Clients Directly to Our Data Team
 

When all else fails, you're welcome to email your customer contact information, in an excel form, directly to data@guildquality.com. Our data team will upload the list for you and then shoot you a confirmation email once the upload is complete.
 

 

To ensure you keep your surveying program on track, set up a survey activity reminder. Our system will send you an email once a week, every other week, or once a month depending on how often you’d like to submit your customer information for surveying.
 
 
 

Contact Us

66a3ae4dfee54dd7916804fdd102558d@guildquality.desk-mail.com
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