Visit Customers → Edit Surveys
Find the survey you’d like to edit and click the drop-down arrow under Questions. Then choose the option to Copy that survey. The survey is re-named (and tagged with _1) - now it’s available in the list of surveys and you can choose the drop-down option for the new survey, selecting Edit.
From here you can check/uncheck questions to add and remove them from your survey. Make sure to Save Changes in the bottom before leaving the page.
In order to ensure you develop the kind of survey that captures quality customer feedback, here are a few best practice tips:
The most successful surveys are concise. Strive to limit your total number of questions to between 15 or 20.
Avoid industry jargon, or terms used only by your team members when developing questions. Additionally, don’t use language that beats around the bush. Be as direct as possible so you receive responses that lack uncertainty.
Keep in mind your client is being asked for feedback frequently from other companies. Ask engaging questions that combat survey fatigue and capture candid feedback.